Returns and Exchanges

Except in the case of defective items or incorrect shipments, we do not accept returns or exchanges. Returns or exchanges for reasons of customer preference, such as the wrong size, the item looking different than expected, or ordering errors, are not accepted. Please check our size guide and the measurements on the product page before placing your order.

About Product Characteristics

The following are characteristics of the materials and manufacturing processes and are not considered defects. Returns or refunds for these reasons are not accepted.

• Differences in color from the actual item due to your device or screen settings
• Individual variations in texture and appearance due to materials and processing
• Down feathers coming through the fabric, and odor when the down product is first used
• Reduced water repellency after repeated wear or washing

About Measurements

Product measurements are taken according to our own standards. Slight differences from the actual measurements may occur due to the measuring method, individual variations, or the characteristics of the materials and processing. Please use the listed sizes as a guide. Returns, exchanges, or refunds due to measurement differences are not accepted.

Defective Items or Incorrect Shipments

Please contact us at business@watershuriken.com within 7 days of receiving your order. Include your order number and photos showing the issue. After reviewing the details, we will reship the same item. A refund will be issued only if the same item is unavailable. In these cases, we will cover the return shipping costs.

We can only accept items that meet all of the following conditions:

• The item is unworn and unused, and in the same condition as when it arrived
• All product tags and accessories are included

Items returned without contacting us in advance will not be accepted. Items purchased outside our store are not eligible.

Refunds

If a refund is approved, it will be issued to your original payment method. The time it takes for the refund to appear after we complete the process depends on your card issuer or payment provider.

Orders Shipped Outside Japan

The following conditions also apply to orders shipped outside Japan.

• Please contact us about defective items or incorrect shipments within 7 days of the delivery date shown in the tracking record.
• If we can confirm a defect or incorrect shipment from the photos you send, we will reship or refund without requiring you to return the item. If a return is required, please send the item using the method we specify.
• Customs duties, import taxes, and customs clearance fees are not refundable. We are not responsible for differences caused by changes in exchange rates at the time of the refund.
• If an order is returned to us because delivery was refused or the address was undeliverable, we will refund the amount minus customs duties and round-trip shipping costs.
• We respond to inquiries on business days in Japan Standard Time (JST).
• This policy does not limit any consumer rights you have under the laws of your country or region.

Contact

Contact page
E-mail: business@watershuriken.com
Inquiries received on weekends or Japanese public holidays will be answered in order from the next business day.

Language

If there is any discrepancy in interpretation between the Japanese and English versions of this policy, the Japanese version shall prevail.